I think I have been scammed
Province or territory

Who to call in Nova Scotia

The offices to call in Nova Scotia, on top of the national numbers on Who to call in Canada.

If someone could borrow in your name

Nova Scotia has no credit freeze

Only Quebec and Ontario residents can freeze a credit file. Here, you can place a fraud alert instead. It asks a lender to check it is you before giving credit.

Call Equifax on 1-800-465-7166 and TransUnion on 1-800-663-9980. Each places its own alert, and neither tells the other.

a credit freeze a block that stops a credit bureau sharing your file with a new lender

Ontario and Quebec law let you ask Equifax and TransUnion not to give your file to a lender who would open new credit. Neither bureau charges for it, and each has to be asked separately. Equifax calls it Credit Lock. Everywhere else, the option is a fraud alert instead.

a fraud alert a note on the credit file asking a lender to check who they are talking to

It asks; it does not stop anything on its own. A lender is meant to make contact and confirm identity before approving credit in your name. Each bureau keeps its own file, so one placed at one does nothing at the other. A bureau may charge for placing one.

If the money went into an investment

The Nova Scotia Securities Commission

1-855-424-2499, toll free within Nova Scotia, or 902-424-7768, 8:30am to 4:30pm. Enforcement is on 902-424-8814.

Check registration before money moves, and report an investment that has already gone wrong.

If money was taken from an adult

Adult Protection does not cover money here

Nova Scotia’s Adult Protection Act does not cover financial abuse. If money was taken, call your local police. They decide whether it is a crime and what to do next.

The Adult Protection line, 1-800-225-7225, is for neglect or physical harm to an adult who cannot act for themselves.

When somebody cannot decide any more

The Public Trustee

902-424-7760, Monday to Friday, 8:30am to 4:30pm.

It manages money and personal decisions for adults found unable to manage their own affairs. A family cannot simply ask it to take over.