I think I have been scammed

Real stories

A call from your bank, the police or the government

The caller has your name and knows where you bank. Your account is under investigation, or your identity has been stolen, and you must help, quietly, today. Under each story: where it could have been stopped, and how.

How these scams work

The same steps, every time

Each step is what the scammers do, then what stops them at that step. The numbers in each story match these steps.

  1. Stage01 A call, and the caller knows your name and your bank. What stops it Hanging up, and calling your bank on a number you look up. Read more
  2. Stage02 Your account is part of an investigation. What stops it One person, agreed on beforehand, that you phone before any money moves. Read more
  3. Stage03 Badges, case numbers, a second official, call display that matches. What stops it Knowing that no bank, police force or government collects money this way. Read more
  4. Stage04 Withdraw the money, hand over your cards, tell nobody. What stops it Treating a request for secrecy as the thing you tell somebody. Read more
  5. Stage05 Cash to a courier, or into a Bitcoin machine. What stops it The real reason, told to the teller, including what you were told to say. Read more
  6. Stage06 A new problem: a tax debt, a fee, another account. What stops it Treating each new request as a new one. Money already paid buys nothing. Read more
  7. Stage07 Shame, and debts still owed. What stops it Telling your bank, the police and the Anti-Fraud Centre, today. Read more
the Canadian Anti-Fraud Centre where scams get reported nationally, which is not the same as being investigated

It gathers reports from across the country so that patterns can be seen. Your own case belongs to the local police force, and the Centre does not work it. It cannot move money either.

Victoria, British Columbia · October 2025

Six months of helping the “bank investigators”, and $1.7 million gone

Lost almost $1.7 million

In June 2024, Ray’s call display showed his bank’s name. The caller, from its “fraud department”, asked Ray, 89, to help with a money-laundering investigation: withdraw cash, hand it to a courier to be kept for him, and tell no one.

“They said, ‘We want to make sure that you don’t lose your life savings,’… So I went along with it.”

Ray

A branch manager froze his online and bank-machine access, but he could still withdraw in person. The scammers had him move everything to another bank, which issued drafts of $50,000 to $395,000 for gold, picked up by courier. No teller asked.

Then a fake chief justice demanded a tax debt. Ray phoned his daughter Jill to ask for a loan, and she saw what was happening. Over six months he had lost almost $1.7 million. “He and his generation, they believe in authority,” Jill said.

CBC News, 27 October 2025. “Two banks allow 89-year-old to drain life savings, lose $1.7M to scammers”

a hold the bank stops one payment while somebody asks a question

A bank or an investment firm can pause a single withdrawal, transfer or trade rather than let it go through. The institution places it, not you, and it is temporary. It does not close the account or touch the rest of the money.

Step by step, and what stops each one

  1. Stage 01

    Call display showing his bank’s name.

    What stops it here

    Call display can be made to show any name, your bank’s included. Hang up and ring the bank yourself, using the number printed on your card.

  2. Stage 02

    A money-laundering investigation, and he was needed.

    What stops it here

    No bank or police force asks a customer to help catch a criminal with their own money. Before you agree to anything, phone the one person you settled on beforehand.

  3. Stage 04

    Withdraw cash, hand it to a courier, and tell no one.

    What stops it here

    “Tell no one” is the instruction that kept this going for six months. The first person you tell ends it.

  4. Stage 05

    Bank drafts of up to $395,000, picked up by courier.

    What stops it here

    Ask your bank now to put a hold on large withdrawals and drafts, and to call someone you name before they go through. A frozen online account did not stop the counter.

  5. It stopped here

    Stage 06

    A fake chief justice, and a tax debt.

    He asked his daughter for a loan, and she saw it.

    What stops it here

    A new official with a new demand is the same scam, raising the stakes. Ask about this payment only, and ask somebody outside it.

Guelph, Ontario · July 2025

Three people in their nineties handed their bank cards to a stranger

In one case, $5,000 taken

A caller from their bank’s “fraud department” told each of them that their cards had been compromised, and that a courier would come to collect them. A link that looked like the bank’s login page captured their personal identification number (PIN). In one case, $5,000 was taken.

“Hang up and contact the institution directly using the number on the back of your banking card.”

Guelph police

CBC News, 30 July 2025. “3 victims gave a stranger their bank and credit cards, prompting a warning from Guelph police”

Step by step, and what stops each one

  1. Stage 02

    Your cards have been compromised.

    What stops it here

    A bank that thinks your card is stolen cancels it. It does not send someone to fetch it.

  2. Stage 04

    Hand the cards to a courier, and type your code into a link.

    What stops it here

    Your card and its code are never collected at the door or asked for through a link. A request for either is the scam.

  3. Stage 05

    A stranger at the door, and $5,000 taken.

    What stops it here

    Once a card has gone, ring the fraud line printed on your statement, and have the card cancelled within the hour.

Eastern Ontario · March 2026

The officer on the phone used a real sergeant’s name

Cards used to take money

Near Hawkesbury, Ontario, people got calls from someone posing as a police officer: their bank cards were compromised and had to be picked up. A woman and two men came to the door. The cards were then used to withdraw money. Three people were arrested in Clarence-Rockland.

“Stop, check and talk… Tell other people.”

Sgt. Graham, Ontario Provincial Police

The callers used the real name of a sergeant with the Ontario Provincial Police, the same officer now warning people about them. Losses have ranged from “20 bucks… or tens of thousands.”

CBC News, 9 March 2026. “Police impersonation scam costing victims thousands”

Step by step, and what stops each one

  1. Stage 03

    A real officer’s name, to make it believable.

    What stops it here

    A real name proves only that the caller can search the internet. Police do not phone to collect your bank cards; hang up and call your local police station yourself.

  2. Stage 04

    Someone will come to collect your cards.

    What stops it here

    Nobody official collects bank cards at your door. If someone is on the way, keep the door shut and phone your local police station.

  3. Stage 07

    Three arrests, and a warning: tell other people.

    What stops it here

    Telling people is the advice of the officer whose name was used. Say it to a neighbour or a friend, and the next call reaches someone who has heard it.

Halifax · March 2022

She was making breakfast when the “tax agency” called

Lost more than $12,000 · one bank returned $6,000

Gay, 73, was about to make breakfast when a woman claiming to be from the Canada Revenue Agency (CRA) called. Her Social Insurance Number had been used in scams, the woman said, and there was a warrant for her arrest.

“I started to shake… ‘it’s your choice… But the arrest warrant will be sent.’”

Gay, 73

Then a man claiming to be from the Royal Canadian Mounted Police (RCMP) told her to withdraw everything, and the police would hold it for her. She drove to two banks, then fed more than $12,000 into a yellow Bitcoin machine at a convenience store.

“They never let her off the phone, so she never got a chance to ask anybody,” said her daughter Lisa. One bank returned $6,000.

CBC News, 18 March 2022. “Halifax retiree conned out of $12K after scammers threaten her with arrest”

Step by step, and what stops each one

  1. Stage 02

    Her Social Insurance Number, used in crimes, and a warrant.

    What stops it here

    The CRA does not threaten arrest by phone. Hang up and call the agency yourself, on the number on its website.

  2. Stage 03

    A second caller, from the police.

    What stops it here

    A second official joining the call is how the story gets its proof. “The police will never contact you directly to obtain or ask for money from you,” the RCMP says.

  3. Stage 04

    Withdraw everything, and stay on the line.

    What stops it here

    A caller who will not let you hang up is keeping you from asking anyone. Say you will call back, hang up, and phone your named person first.

  4. Stage 05

    Two banks, then a Bitcoin machine at a convenience store.

    What stops it here

    A Bitcoin machine is where these scams send cash, because nothing put in can be stopped. Being told to use one is the answer to whether it is a scam.

Ontario · April 2024

Three days of taxis between the bank and a Bitcoin machine

Lost $86,000, much of it borrowed

In early March, Anjira got a call from a man who said he was an investigator with the CRA. He knew her name and the two banks she used. Her accounts, he said, were part of a money-laundering operation, and the police were involved.

She was told to withdraw her money and put it into a Bitcoin machine, where it would be held until the investigation ended, and to tell the bank nothing. In three days, by taxi, she moved $86,000 from her accounts and lines of credit, about $5,000 at a time.

“I thought they were helping me right, to freeze my accounts, that they would want to protect me.”

Anjira

Her husband and friends said something was wrong. Her husband took the phone: “You are a big scammer. Toronto police are coming for you.” The caller hung up. Because much of the money came from credit lines, she still owes it.

CTV News, 12 April 2024. “‘I’m crying with the bank’: Ontario woman loses $86K to tax agency scam”

Step by step, and what stops each one

  1. Stage 02

    Your accounts are part of a money-laundering investigation.

    What stops it here

    Knowing your name and your banks proves only that someone found them. Phone your named person before you do anything the caller asks.

  2. Stage 04

    Withdraw, put it in a Bitcoin machine, and tell the bank nothing.

    What stops it here

    Being told to keep something from your bank is the clearest sign of all. Tell the teller exactly what you were told.

  3. Stage 05

    About $5,000 at a time, by taxi, for three days.

    What stops it here

    Ask your bank now to call a person you name before large sums or credit-line advances go through.

  4. It stopped here

    Stage 06

    Her husband and friends said it was a scam.

    Her husband took the phone.

    What stops it here

    When the people around you say it is a scam, let one of them take the phone. Her husband did, and the caller hung up.

Do this beforehand

None of these calls came from a bank, the police or the government.

Each one ended when somebody hung up and rang a number they already had, or when someone outside the call heard about it. Agree now who that someone is for you.